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Support

Ask the Kadence assistant below — it answers from Kadence's own help content. If it can't help, or you'd rather talk to a person, you can hand the conversation to the team.

Ask Kadence Support

Describe the problem in your own words. The assistant never asks for a password, payment details or a verification code — and it can't change anything on your account. What you type is processed by a third-party AI provider to generate the answer, so please leave sensitive details out (Privacy Policy).

Common questions

Following titles & notificationsFollowing a title puts its releases in your Following feed and lets Kadence notify you when a release lands.
  • Open a title page and tap Follow. Future seasons, volumes and releases of that title come with it.
  • See everything you follow, sorted by what lands soonest, on the Following tab.
  • Turn release alerts on per title with the bell on that title, and per category in Settings → Notifications.
  • Kadence asks for notification permission only when you enable notifications — never at launch.
  • Alerts are only sent for titles you follow and only for confirmed dates.
Release dates, “Expected” labels and timezonesKadence keeps its own release record built from multiple sources and labels how sure it is.
  • A date shown without a qualifier is confirmed by an official or high-authority source.
  • A date labelled Expected is not official. It is derived from measured release cadence and can change.
  • Times are stored in UTC and always shown in your timezone (device by default, or set it in Settings → Preferences).
  • Date-only releases never gain an invented time.
  • If you believe a date is wrong, send it to a human — include the title and what you expected.
Calendar & calendar syncThe in-app calendar is free. Mirroring releases into Apple or Google Calendar is a Kadence+ feature.
  • The in-app calendar shows your releases by month, week and day, with per-day detail.
  • Kadence+ calendar sync writes followed releases into a Kadence-created secondary calendar only.
  • On iPhone, adding a single release to Apple Calendar uses the system sheet, so you confirm each event.
  • Connect or disconnect calendar sync in Settings → Kadence+ → Calendar.
Kadence+ membership & billingKadence+ is an optional monthly membership. Search, following, the in-app calendar, release notifications, official links, news and the newsletter stay free.
  • Kadence+ adds calendar sync, reminder timing, appearance customization and an ad-free experience.
  • In the iOS app, the purchase, the price and the cancellation are handled entirely by Apple's In-App Purchase.
  • On the web, billing runs through Stripe on behalf of the operator.
  • Bought on iPhone? Manage or cancel it in the iPhone Settings app → your Apple Account → Subscriptions. Kadence cannot cancel App Store billing for you.
  • Bought on the web? Manage it from Settings → Kadence+, which opens the billing portal.
  • Already paid but Kadence+ is not showing on iOS? Use Settings → Kadence+ → Restore purchases.
  • Refunds for App Store purchases are requested from Apple, not from Kadence.
Account, sign-in and emailBrowsing is open to everyone; an account is only needed to follow, get alerts and use Kadence+.
  • Sign in with email and password, with Google, or with Apple on iPhone.
  • Forgot your password? Use the reset link on the sign-in screen.
  • Every profile field — display name, username, bio, avatar — is optional.
  • Change your language, timezone and digest preferences in Settings → Preferences.
Deleting your account & your dataAccount deletion is available in the app and it is permanent.
  • Go to Settings → Account & security → Delete account and type DELETE to confirm.
  • This permanently removes your profile, follows, preferences, notification history, devices and membership records.
  • An active web subscription is cancelled as part of deletion.
  • An App Store subscription must be cancelled with Apple — deleting the account does not stop Apple billing.
  • Deletion cannot be undone and support cannot restore a deleted account.
Watching, reading and buyingKadence does not host, stream or sell any media.
  • Kadence links out to official and third-party services where a title can legally be watched, read, bought or played.
  • Availability differs by region, so a provider link may not be offered everywhere.
  • Kadence never provides pirated or unofficial sources, and cannot help you find them.
Something is missing or wrongGaps are usually a coverage gap in Kadence's record, not a hidden setting.
  • Missing artwork is replaced by Kadence's own typographic cover, which means approved artwork is not available for that title.
  • A title with no scheduled release simply has no confirmed or expected date yet.
  • Report a wrong date, a missing title or a duplicate entry to a human with the exact title name.

Contact & legal

Email support@kadence.media — replies usually take a couple of days. Never include a password or payment details in a support message.

Kadence is operated by Nestify LLC.